Terms of Service

Thank you for using Panlet Nigeria. These Terms of Service (“Terms”) are a binding legal agreement between you and Panlet Nigeria that govern your use of the website, applications, and other offerings from Shortlet Platform. When used in these Terms, “Shortlet,” “we,” “us,” or “our” refers to the Shortlet entity. The Shortlet Platform provides an online venue that enables users (“members') to publish, offer, search for, and book services. Members who publish and offer services are “hosts” and Members who search for, book, or use services are “Guests.”

Hosts offer accommodations which are otherwise called “Host Services,” and each Host Service offering, a “Listing”. You must register an account to access and use many features of the Shortlet Platform, and must keep your account information accurate. Shortlet is not a party to the contracts concluded directly between Hosts and Guests, nor is Shortlet a real estate broker or insurer. Panlet Nigeria is not acting as an agent in any capacity for any Member, except as specified in the PAYMENT TERMS OF SERVICE (“Payment Terms').

We maintain other TERMS AND POLICIES that supplement these Terms like our PRIVACY POLICY which describes our collection and use of personal data, and our PAYMENT TERMS, that govern any payment services provided to Members by the Panlet Nigeria payment entities ("Panlet Nigeria Payments"). If you Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.

ABOUT PANLET NIGERIA:

Panlet Nigeria is a web-based platform which provides short let, medium term and long stay property rental. We connect homeowners, referred to as “Hosts”, with families and vacationers, referred to as “guests”, looking for something more than a hotel for their trip. The platform offers guests an array of rental property types ranging from studio apartments to up to five-bedroom homes. It also offers guest party houses, penthouses and Luxury accommodations with amazing features.

CONTRACTUAL AGREEMENT: Panlet Nigeria recognizes the fact that not all individuals have the capacity to enter into a legally binding contract. Only users who are 18 years old and above and are mentally sound are allowed to create an account and use this platform. By creating an account and using this platform, you agree and confirm that you are of contractual age and mentally sound. Panlet Nigeria does not guarantee the identity of the individuals who make use of its platform and as such Panlet Nigeria cannot confirm the identity of any of such persons and shall not be held liable for any activities of such persons. All users of the platform are solely liable for their actions, acts and omissions.

REGISTERATION AND CREATION OF ACCOUNT: All prospective users of the Panlet Nigeria website are to open an account by going through a registration process and fulfilling all the necessary requirements. The registration and creation of an account is free and has no charges whatsoever. It is only after such registration has been done that user can either book for or list an apartment on the website. A user who registers on the platform with the name of a legal entity such as a Company, Business name or Incorporated Trustee agrees that he/she has been authorized to do so by such legal entity and shall be held entirely liable if the need arises. Panlet Nigeria will not be held liable for any harmful acts or conduct of a user who registers with the name of any legal entity which is not an individual.

FOR HOSTS:

FEES: Panlet Nigeria charges fees for the services it provides and these fees are non-refundable except as provided under our Cancellation and Refund Policy. Panlet Nigeria charges a flat fee of 10% from all hosts on the platform. In the event where this fee is changed or modified, same shall be communicated to users.

HOST LISTING TERMS : Every host who desires to list an apartment on the Panlet Nigeria Website shall provide the following information and abide by the accompanying obligations:

i. You may list more than one apartment on the Panlet Nigeria platform
ii. You shall provide Complete and precise information about your apartment and such information shall include; Name of apartment, address, landmarks (E.g. schools, restaurants, shopping malls etc.), category of apartment(Whether luxury, fully serviced, furnished or studio),price(you are advised to be fair in fixing a price for your apartment as this will increase the chances of your apartment being booked), Owner of apartment (State if you are the Owner or a Tenant),facilities (Number of bedrooms, bathrooms, BQ, Swimming pool, tennis court, well maintained garden, Wi-Fi(If any of these exist), access codes(if any),outstanding government fees(if any), policies, regulations or prohibitions(E.g. Regulations as to smoking, pets, noise etc.),hours of power supply, generator capacity(if any).You are advised to include top quality pictures(this will increase the chances of your apartment being booked).In the event where the apartment is listed by a company, a business name, an Incorporated Trustee or any other legal entity, such legal entity shall provide and upload its Certificate of Incorporation from the Corporate Affairs Commission if such legal entity is registered in Nigeria or the certificate issued by the body or agency authorized to issue such certificate if the registration of the corporate body was done outside Nigeria.
iii. You shall provide a brief but true and correct profile of yourself which shall include a clear photograph of your face and a valid Identity card (either Driver’s License, National Identity Card, Voters Card, Data page of your International Passport or any other valid identity card issued by the government).In the event where the apartment is listed by a corporate entity other than a private person, such corporate entity shall have an authorized representative who shall list such apartment after complying with the requirements provided herein as regards creating a profile and also attaching the Certificate of Incorporation/Registration of such corporate entity. The Certificate of Incorporation/Registration shall be sufficient proof of the fact that such representative has been so authorized.
iv. It shall be your duty to set a price for your apartment and also provide updates on the availability of your apartment at all times as well as fixing check-in and checkout times.
v. You are advised to insure your apartment against all risks that may occur.
vi. You are allowed to post a maximum of ten photos of your apartment. Panlet Nigeria reserves the right to decide on the quality and size of the photos where same is necessary.
vii. You are advised to obtain a Refundable Caution Fee from your guest. In the event where such guest causes any damage or loss to the apartment, this fee is forfeited by the guest and same shall be utilized in fixing such damage.
viii. The description and photos posted shall be a precise reflection of the state and standard of the apartment in reality to avoid misrepresentation of facts or any unnecessary issues which ordinarily would have been avoided.
ix. CONTRACT: Upon approval and acceptance of a booking, the host and guest enter into a legally binding contract and both parties shall be required to fulfill the terms of the contract. Panlet Nigeria is not privy to this contract; hence, it is absolved from any liability whatsoever. x. You confirm, agree and authorize Panlet Nigeria to receive all sums due to you from the guests. Your payment (Cost of accommodation) shall be remitted to you instantly upon receipt of same or in the event where there are minor issues that need to be sorted out before remitting your funds, you shall receive payment within a minimum of 24 hours after the guest settles into the apartment. Panlet Nigeria shall be entitled to 10% of the cost of booking such apartment as its fees and you agree that same shall be deducted together with 5% Value Added Tax (“VAT”) before your payment is remitted to your bank account.
xi. You confirm that your apartment and all listings made by you are not a subject of any dispute or claim whatsoever in a law court or any Dispute Resolution Centre and you have taken all necessary steps legally to ensure that you are not in breach of any legal requirements or provision of any law, statute or agreement regarding apartments and provision of accommodation to guests. You further confirm that all the information you have provided regarding yourself as well as your listing are complete, true and correct to the best of your knowledge and in the event where any wrong information provided by you leads to a dispute or claim, you shall be solely liable.

FOR GUESTS:

i. You shall provide a brief, correct and true profile of yourself.
ii. You are at liberty to book any apartment of your choice which has been listed on the Panlet Nigeria Platform. You accept to pay the complete cost of booking such apartment together with the Refundable Caution Fee and any other fee that may be necessary for such booking. The Refundable Caution Fee is forfeited if at the point of checking out it is discovered and confirmed that you have caused damage to the apartment. If no damage is caused, the fee shall be refunded back to you within 24 hours after checking out. If the check-out date falls on a weekend or public holiday, the refund shall be made on the next working day.
iii. CONTRACT: Upon receipt of a booking confirmation from Panlet Nigeria, you enter into a legally binding contract with the Host and both parties shall be required to fulfill the contract.
iv. All payments regarding bookings are made to Panlet Nigeria.
v. You shall disclose to the host all additional persons accompanying you and ensure that they comply to all rules and regulations set by such host. You agree that all additional persons with you are mentally sound and have attained the age of 18 years and in the event where you check into any apartment with anyone below the legal age, you agree that you have the legal authority to do same.
vi. You shall expressly disclose the purpose for which the accommodation is to be used and such purpose shall be legal and within the confines of the law. While making a booking, you shall state whether the accommodation is to be used for a party, get together or any other form of celebration and such guest must get a confirmation from the host before carrying out such activity. A guest who uses an apartment for any other purpose other than the purpose initially disclosed shall not be allowed into such apartment or if such guest is already inside the apartment, he/she shall be evicted from the apartment and such guest shall not be entitled to a refund as a penalty for violation of a fundamental term of this terms and conditions. Panlet Nigeria shall not be liable for any of such use of an apartment different from that initially disclosed nor will it be liable for an eviction from such apartment.
vii. You agree that you shall check out of the apartment once your duration for stay in the apartment expires.
viii. You agree that you are not allowed and shall not stay in the apartment more than the time specified in your booking unless you decide to extend your stay. An extension of stay shall be dependent on the availability of the apartment and your conduct during the period of your initial stay. ix. Upon extending your stay, you shall make your payments for extension through the Panlet Nigeria platform.
x. In the event where you default regarding check out time, you agree to pay such amount as may be determined by the Host as fee for default in Checking Out at the appropriate time.
xi. You further confirm that all the information you have provided regarding yourself as well as your booking are complete, true and correct to the best of your knowledge and in the event where any wrong information provided by you leads to a dispute or claim, you shall be solely liable.

BOOKING CANCELATION AND REFUND POLICY: Cancelation or alteration of bookings made on the Panlet Nigeria platform is at the exclusive discretion of the guest and subject to the terms contained herein. In the event where a guest wishes to cancel a booking for any reason whatsoever, such guest shall give a minimum notice of five (5) working days. The notice of cancellation shall be made by email. Upon such cancellation, Panlet Nigeria shall confirm if the cancellation has been made within the stipulated time frame. If the cancellation meets the minimum time frame requirement, a full refund shall be made to the guest. However, if a booking is cancelled and such guest defaults in complying with the stipulated minimum time frame for cancelation, a refund shall be made less the following percentage; Four (4) to three (3) days’ Notice of cancellation attracts a fee of 20% from the sum paid, three (3) to two (2) days’ Notice of Cancellation attracts a fee of 45% while a Cancellation done 24 hours to the check-in time attracts 60% fee from the sum paid. More so, if a guest makes a booking and decides to cancel under 24 hours after making such booking, 50% of the amount paid shall be deducted from the sum refunded.

A guest who makes complete payment and checks into an apartment but suddenly decides to check out of the apartment without exhausting his or her payment and duration of stay shall be entitled to a refund after 60% of the amount left for the remaining duration must have been deducted. A host whose apartment was initially booked before the said cancellation was made by the guest shall be entitled to the cancellation fee while Panlet Nigeria shall be entitled the 10% of the cancellation fee Panlet Nigeria shall not in any way be held liable for cancellations including cancellations done as a result of any change in dates, postponed trips, industrial actions, change of apartment for any reason including personal reasons, health reasons, professional reasons, force majeure like an act of God, governmental act, war, fire, flood, explosion or civil commotion To avoid Cancellation Charges, guests are advised to book an apartment only when their travel dates and arrangements are confirmed. Deposit payments for reservation are non-refundable if such reservation is cancelled less than 24 hours to check-in time. You agree that our cancellation policy is reasonable and a true reflection of the loss which would be incurred by Panlet Nigeria upon the cancelation of a booking.

For all bookings, the guest shall pay a minimum of 50% of the cost of such apartment before same can be reserved. Where a guest wishes to extend the period of stay outside the originally booked period, a notice by email shall be sent to Panlet Nigeria as soon as possible and you agree to pay the cost of an extension of stay. The request for extension shall only be granted based on the availability of the apartment and your conduct during your initial stay. It is after the availability of the apartment has been confirmed that payment can be made. In the event where the said apartment is not available, an alternative apartment may be arranged for the guest.

ILLEGAL ACTIVITIES / CONDUCT: All users of the Panlet Nigeria website are to conduct themselves in a good, responsible and orderly manner in line with all existing Laws, rules and regulations of both the government and the hosts.

Both guest and host are solely responsible for their respective conducts. You undertake not to engage in or carry out any illegal activities capable of misleading any person or jeopardizing the name, character or identity of such individual or that of Panlet Nigeria. All illegal activities are neither allowed or condoned inside or around our apartments. Our apartments are not hideouts for criminals, bandits, armed robbers and fraudsters of every description including cyber criminals or internet fraudsters and you agree that by staying in our apartment you are a law-abiding citizen with a legitimate means of livelihood. Panlet Nigeria does not encourage crime or illegality of any description. Panlet Nigeria is and shall be absolved from the consequence of any illegal activity which you may be caught carrying out whether within or outside our apartments. Panlet Nigeria shall not be held responsible for any illegal act or conduct which is contrary to existing laws, rules and regulations.

DAMAGE OF APARTMENT BY GUEST: As a guest, you owe the host a duty to ensure that the apartment suffers no damage or loss whatsoever. Upon checking out, the apartment including its furniture and facilities ought to be in the same state you met them during check- in, that is; clean, tidy and without damage.

In the event where the host discovers any damage or loss which is as a result of the acts, conducts or negligence of the guest, you agree to repair or pay for such damage or loss with your Caution Fee and also pay such extra amount as may be calculated by the host if the damage caused is more than the Refundable Caution Fee. Panlet Nigeria is not responsible or liable for any damage or loss but shall take all necessary reasonable steps in ensuring that any disputes arising from such loss or damage is sorted out amicably between the parties.

CHANGE OF BOOKING: Where it is reasonable and necessary, Panlet Nigeria reserves the right to change a booking or relocate a guest from a particular apartment to another with same facilities and location as the former or a different locality as agreed. This notwithstanding, Panlet Nigeria will use all reasonable efforts to ensure that all bookings made are able to proceed accordingly as planned. You agree that Panlet Nigeria shall not be held liable for any damage or loss which occurs as a result of a relocation or change of booking.

OFFLINE BOOKINGS: All users of the Panlet Nigeria platform are advised to make their bookings online at all times. You agree that in the event where you make a booking offline, it shall be deemed that you have thoroughly read and understood this Terms and Conditions as contained herein before making such booking. You agree that making an offline booking does not exonerate you from the terms contained herein. You shall be bound by the provisions of this Terms and Conditions irrespective of whether you carry out your transaction online or offline. Panlet Nigeria shall not be held liable for any acts, omissions or negligence which arises from your offline usage of this platform or its services.

RECOMMENDATIONS: All users are allowed to make inputs, remarks and recommendations in areas deemed necessary to enable Panlet Nigeria improve on its services. Upon submission of such recommendations, same is regarded as non-exclusive to you and you agree that we have a right free from any monetary compensation and an irrevocable permit to utilize and distribute the ideas and materials for any reason and you shall be entitled to no kind of payment whatsoever. To submit your recommendations, you may contact us by email.

TERMINATION: This Agreement shall at all times remain valid until such time when you or Panlet Nigeria terminates the Agreement in accordance with the provisions contained herein
i. Panlet Nigeria shall have the right to terminate this agreement at any time by giving you thirty (30) days' notice by email.
ii. Panlet Nigeria shall terminate this Agreement without giving any notice to you if (a) You are in breach of any term of this agreement. (b) It is of the believe that such termination of agreement is reasonably but absolutely necessary to protect the personal safety and interest of Panlet Nigeria, its directors, employees, personal representatives and third parties. (c) You have acted contrary and violated the rights of any user including third parties.
iii. More so, Panlet Nigeria shall terminate this agreement without notice to you if:
(a) To obey an order of a court of competent jurisdiction or comply with the rules and regulations of a government agency or institution.
(b) You are in breach of this agreement or some other rules and regulations including third-party rights,
(c) The information provided by you during the account registration, booking or listing have been discovered to be false, incomplete, incorrect or fraudulent.
(d) Your apartment and the information provided do not meet our requirements and you have refused to comply to the issues raised despite several complaints and reminders.
(e) You have developed an attitude of cancelling booking requests and acting inappropriately towards guests without any good reason for such behavior
(f) If Panlet Nigeria is of the believe that such termination of agreement is absolutely but reasonably necessary to protect the personal safety and interest of Panlet Nigeria, directors, employees, personal representatives and third parties.
(g) The following penalties shall apply to you if it is investigated and discovered that you have been involved in any illegal, criminal or fraudulent activity of any form:
I. Cancellation of your booking whether approved or pending approval.
II. Restriction or reduction of your access to the Panlet Nigeria Platform
III. Suspension of your Panlet Nigeria account depending on the severability and consistency of such breach.

DISCLAIMER: Your usage of Panlet Nigeria platform is solely on your own accord and free will. Your usage of the platform is solely at your own risk and Panlet Nigeria gives you no warranties whatsoever be it expressly or by implication. You undertake and confirm that you have exercised due diligence and carried out a thorough and adequate investigation of the website and also on all laws and rules relating to your listing of apartment and your right to book and reside in any apartment of your choice and any point in time.

You do not place any reliance on any representations or statements made by us at any point in time. Panlet Nigeria ’s verification of any user is not a guarantee which you hold unto and you confirm, agree and accept any risk which may occur whether it is risk of bodily injury or death which may occur as an aftermath of your usage of this platform. In using this platform, all choices you make including everyone you bring with you to an apartment are solely your responsibility and shall not be the responsibility of Panlet Nigeria at any point in time be it now or in the future. Be notified that this disclaimer carries the full force of the law.

You must register an account to access and use many features of the Shortlet Platform, and must keep your account information accurate. Shortlet is not a party to the contracts concluded directly between Hosts and Guests, nor is Shortlet a real estate broker or insurer. We maintain other TERMS AND POLICIES that supplement these Terms like our PRIVACY POLICY which describes our collection and use of personal data, and our PAYMENT TERMS, that govern any payment services provided to Members by the Panlet Nigeria payment entities ("Panlet Nigeria Payments").